How to Revert from iPhone 5s to iPhone 5 (iOS 7)

Yes, you read that right. I returned my iPhone 5s. In the past, I have felt that Apple, largely, has been good to me. I’m not a fanboi, however, and if they don’t measure up, they’re out.

I guess for me it is a combination of iOS 7 and iPhone 5s, but I think Apple is really stalling here. I hope they’re stalling to good end, i.e., they have some really great stuff in the wings they just haven’t been able to ship yet, but I am done waiting, for now. 🙂

The three big things with iPhone 5s were:

  • Touch ID/Unlock
  • Updated Camera
  • Faster Perf

My take on them:

  • Touch ID – yeah, it’s okay. I am one who has pretty much always used a passcode (unlike most people), so it is nice. That said, it definitely takes retraining. Not a big problem, but also not that big of a deal for someone who is adept at punching in his code.
  • Camera – I never noticed/had complaints about the iPhone 5 camera. Just a year ago, we were told how awesome it is, right? 🙂 The new flash is a nice idea, but I’ve grown used to just turning flash off except in unusual circumstances, so I don’t care really.
  • Perf – I honestly couldn’t tell, during normal use, that it is any faster than the 5. Usually that means whatever perf was improved was not the bottleneck. The bottleneck is and remains, mostly, network related. Sure, some animations in Safari are not smooth, but it’s mostly a non-issue.

In short, there’s no good reason to upgrade to 5s, as I see it. I thought/hoped the perf and touch ID would be cooler than they turned out. But no. So I returned my iPhone.

How to Revert from iPhone 5s to iPhone 5 (iOS 7)

This post is mainly to document the (minor) pains I went through to get back on my iPhone 5. It was not smooth as pie.

I tried:

  1. Backup iPhone 5s.
  2. Transfer Purchases from 5s.
  3. Plug in 5 and right-click, Restore, picking the backup from #1.

What I ran into:

There are 114 apps that can’t be restored.

I thought maybe it was something to do with the fact of the new one being a 5s, so I tried my last iPhone 5 backup.  Same problem.

(Note this is happening over the period of hours, since none of this is particularly fast.)

Here is what worked for me:

  1. Right-click, Transfer Purchases on the 5s.
  2. Sync 5s.
  3. Right-click and Backup 5s.
  4. (Reset 5 to factory settings using Erase All Content and Settings.)
  5. Start the setup process on the iPhone, until you get to the screen where it asks if you want to set it up as a new iPhone or restore from back up.
  6. Plug in/load iTunes and pick the option on your iPhone 5 to restore from backup/iTunes (or iCloud if that’s where you are backing up to in steps 1-3). At that point, it showed a little USB plug and said waiting or something like that.
  7. Select to restore from the backup created in Step 3 above.

This time it worked and restored everything.  And by the way, you should select Encrypted Backup because as I understand it, it will save your passwords so you don’t have to retype them for everything, which is a major PITA when doing restores without it.

I’m not sure what combination above was the magic. I am guessing it had to do with transferring purchases BEFORE the backup, but it could also be the Sync step.  Anyways, in the future, I will always do Steps 1-3 before moving to a new iDevice.  That is, assuming I don’t switch to Android permanently. 🙂

 

Design Does Not Mean Sitting in a Room

With Q&A, however, Microsoft “started with just a pure design view,” Netz said. That meant the design team sat in a room for weeks and thought about how to make the user experience as simple and addictive as possible. They worked around the clock and on weekends, he said, with the understanding they’d move on only when “everybody in the room feels that what we have is just going to be awesome.”

If you can believe it, this was published under an article talking about a supposedly new “design-first” strategy at Microsoft. Now, I suspect and hope this is just a mistranslation/interpretation by the journalist here, and that those folks at MS don’t think that “design-first” means sitting in a room for weeks and thinking about awesomeness. But it’s a common enough misconception, I thought I had to comment on it. 🙂 

For example, I remember attending UX Week 2009, and one of the speakers was the lead designer from the then-new Palm WebOS. I couldn’t believe my ears as I sat there in a UX/Design conference and heard a keynote speaker saying that his approach to designing a new OS for a business-user-oriented mobile phone was to stay in a room and reimagine what desktops and calendars were.  (I am probably not remembering exactly, but that was the gist.) The fella clearly thought he had stumbled onto something amazing, and I guess I was ignorant enough of who he was to not be overawed by that. Well, we know how that story ended..

Now don’t get me wrong, I’m not here to bash on Microsoft nor WebOS. But we gotta get away from this notion that the way to do great Design is to lock yourself in a room and dream about awesomeness. You may as well just put some sketches up on a whiteboard, number them, and roll some polyhedral dice to select the best, most “awesome” design. 

In fact, hiding in a room should really be considered a Design antipattern. It implies a few bad things:

  • Isolation from Ideas – good designers regularly seek out inspiration all over the place. They become rabid consumers of others’ designs and design ideas. By isolating yourself, you block out those avenues of inspiration.
  • Echo Chamber/Focus Group Effect – you will very quickly suffer the echo chamber effect, that is, you will soon start coalescing in your viewpoints and ideas, which serves both to further isolate and falsely confirm awesomeness. 
  • Loss of Perspective – the more you are “in” the details of a design project, the more you lose the perspective of those who are “out” of it. Concepts that used to be not-so-familiar or obvious become more familiar and, ergo, more “obvious.” 
  • Isolation from Real Users – this is a key element for ongoing awesomeness and serves to counteract most of the  problems above. Without ongoing design evaluation with users (or at least user-like substances), you can think your designs are as awesome as sliced bread, and it won’t matter a bit. Until the rubber meets the road, it’s all just wishful thinking. 

I think I can safely say that sitting in a room and demanding awesomeness has very little to do with great Design. If what Microsoft (and WebOS) came up with was awesome, it would be because the people involved probably had some talent, solid Design experience, some luck, and a relatively good understanding of the target audience and the possible solutions. And more likely than not, they involved actual users in design evaluations sooner rather than later in their process. 

Looking at more of what the author said, you see some indications of that. Those involved were clearly some sort of subject matter experts and have had a good bit of prior experience with the target audience. He says they consulted experts in solution domains to understand solution possibilities, which likely served to expose them to all sorts of new design ideas. No doubt it took more time than six weeks, and it seems unlikely they were just sitting in the room that whole time. 

It seems safe to assume they were employing some Design professionals and/or at least that they did a fair bit of evaluation with users before sharing it with a journalist. And he does highlight one important element–holding off on technology selection/specification until the Design vision was in place. 

It’s early to say if this particular solution will be successful, and success in the market depends on more than just good product design. Certainly, following a good Design-first approach will help. Demanding Design awesomeness is important, especially in the details of the execution on the Design vision. Waiting on technology selection is important. But there’s a lot more to great Design than just that, and certainly more than just sitting in a room and working hard on it.

Designers and Artists, and Hiring

A colleague pointed me to this good piece on “how to hire designers” today. Lots of good stuff there. My favorite line was this:

Great art workers, great graphic artists, certainly. But not designers.

Having been on both the hiring/managing side and the interviewee/employee side in Design, much of what he says resonates. There surely is a common misconception that “designer” = “artist.” In other words, if you are a designer, you must excel in visual design, more specifically graphic art/styling. The worst perpetuators of this misconception are visual designers themselves, from what I have seen (i.e., the artsy fartsy types who land in a career in business/software). The Dribbble debate certainly reinforces I’m not the only one seeing that.

(As an aside, I don’t really have any axe to grind with visual designers or artsy fartsy types. I actually like them a lot–some of my favorite colleagues and family members are numbered among them, and I have found they bring immensely valuable perspectives, ideas, talents, and skills to the table. So my critique on this small point is in friendship and mutual respect.)

“Creatives” and “designers” are words that people associate and use typically in relation to visual/graphic designers. The reality is that “creativity” is abundant in all sorts of disciplines, even in “boring” engineering, and certainly in other areas of Design. Because Design is more about creative problem solving than art. 

Design as a human-oriented activity is fundamentally about empathy. It is an invitation to others to come into your consciousness, to take up a certain residence there, and to become, to some extent, one with them. The designer is ultimately trying to solve problems for other people in a way that, while it may have never occurred to those people–once that way is realized–seems as natural (dare I say intuitive) as if those people had designed it specially for themselves. That’s the ideal, and all designs are progressive steps away from that ideal.

Art, on the other hand, is essentially an expressive endeavor. Rather than inviting others into yourself, the artist seeks to make him or herself known to another. It is a going out into, not a welcoming into. It is a “get to know me” rather than a “I want to know you.” It is “listen to what I have to say” rather than “let me listen to you.”

Now, it follows, to a degree, that someone that is very good at art, i.e., good at effectively communicating and evoking intended responses, will have some natural proclivity in the realm of Design. But such expression is only good in Design inasmuch as it is reflective communication, in a sense, evoking in people what they already desire, giving form and function to satisfy those desires in a way that speaks their language. Put another way, if each person had the time and artistic talent, the design would be a kind of art for them–it would be their expression of that aspect/extension of themselves.

But it does not follow that a good artist necessarily is a good designer. An artist must take their expressive talent and use it on behalf of others in order to bridge the gap from art to design. The skills, techniques, and talents used in design are distinct, however. And to a large extent, they are more learned than innate. 

This is why it is possible for a non-artist to be a good designer. Someone with low talent for self expression can learn the techniques and practices the skills needed to effectively design. Their designs may not be as wholly effective as someone with the same skills and tools who also is good at expression; on other hand, a talented artist who has not become as skilled at design–or who has devalued/allowed their design skills to wane–can often create far worse designs than a skilled designer who is a so-so artist. 

That I think is what the Dribbble concern is about. At its heart, that sort of thing is about self expression. It is art. A Design portfolio almost shouldn’t include beautiful, pixel perfect mockups. Certainly, it should not be the extent of such a portfolio. It is somewhat sad and distressing that the majority of portfolio in a box sites are essentially that–show some pictures with a few words.  

Again, this is not to say (by any means) that artistic talent in design is not important. Let me be clear: artistic talent is important and valuable. And depending on the design problem being solved, it can be very important and valuable. But if your motivation is to find a designer that can turn you into the next, say, Apple (a common businessperson desire), your first priority should not be to look for a “beautiful” or “kick ass” portfolio of graphic design (which are both terms I’ve seen in job descriptions).

TO HIRE A GOOD DESIGNER…

First, unless you yourself are a talented, experienced designer, you need to take a humble pill. You are probably not very qualified to judge whether or not someone is a good designer. Treat the people you are interviewing with mutual respect and acknowledge that you are not really the best person to judge their design skills, but maybe you are the “lucky” person who has to make the hiring decision. With that in mind, here are some suggestions that may help.

  1. Take some time to understand what went into any given design they share with you. You need to see evidence (or at least have a discussion) of how the designer came to empathize with the people she or he was designing for.
  2. Similarly, you would want to find evidence of how the designer came to an understanding of the value/desired outcomes for any given project. If you are a businessperson, you should be especially sensitive here–this is how they will interface with you.
  3. You would want to see things that show they are aware of common techniques in Design. You would want to see things like how they captured user stories, and how those flowed into their design process. You ideally would see multiple sketches, a progression of fidelity. You would see evidence of thinking in terms of interaction flow, not just pictures or screens–those only exist to support the flow. The flow should reflect upon the captured stories.
  4. As important, you want want to see evidence of execution–not their doing the coding, but evidence that there was a realization of their design intent. Is/was there attention to detail? How did the design evolve as the project progressed? If the design intent was not realized, why not? This is perhaps the biggest and most important area to drill into. It’s one thing to paint up some pretty pictures in Photoshop and show those as evidence of “design”; it’s entirely another thing to see the actual outcome. If the designer is reluctant to share the running implementation because “it didn’t turn out how I wanted it,” you need to understand why–because the outcomes are what matters, not the the pretty pictures and idealized intent in designers’ heads.
  5. Did the design succeed? How much did it change based on actual usage? How did it change? How was the need for change discovered? When was it discovered? It’s still quite common in software for significant changes to only be discovered after a release, and depending on the project/process used, that can be a really big red flag that the designer did not do due diligence to evaluate his or her designs with the people intended to use it. If the learning was after, you want to hear that this was intended and expected (such as in Lean-type processes).
  6. Lastly, you want to find out how they have dealt with teams where their influence was not accepted or respected. I can guarantee that if they are a designer with any experience, they have stories about their contributions/skills being devalued. It’s just a fact of life for designers, and it’s important to understand how they dealt with that. Did they just wash their hands and walk away? Did they find a successful way to integrate and have the influence they felt they needed? What did they learn from these experiences and how did they apply that learning in the future?

To sum up, if you are hiring a designer, and you let yourself be guided primarily by a beautiful portfolio, you are doing it wrong, unless maybe you are literally looking for a graphic artist for some static medium (and possibly even then). As a rule (despite its inverted importance in the industry today), a “beautiful”/”kick ass” portfolio should be one of the last things you consider, and the importance of that should be conditioned based on your needs.

You will eventually want to look at their artistic evidence, but not first or foremost, unless you are specifically hiring for artistic talent as the primary goal. It is far more feasible to augment great design talent with good artistic talent than it is to expect a great artist to be a great designer. And if you can find both in one person, hang on to them!  They are rare and valuable creatures. More commonly, you will find that people tend to excel in various areas (as illustrated in this post), so be cognizant of that and hire accordingly.

P.S. I intentionally avoided the “UX” moniker here. It is such an abused term that it is almost valueless in identifying good designers. Anyone can self-identify as a “UX designer,” from any number of backgrounds. And that’s okay, because people can come from many backgrounds to learn UX/Design skills. That’s also why, though, you need to consider the above suggestions as a way to suss out those who are just claiming the name. At the end of the day “UX” is, from what I have discovered, essentially the same thing as good ol’ Design (with a big D). But “UX” can help to at least identify aspiring candidates who want to make great software for people.

It’s hard to hire good designers–good luck!